Shipping & Returns
We offer a range of delivery options to suit your order.
Free Standard Delivery
Our free delivery service is sent by Royal Mail 1st Class as standard.
Tracked Delivery
We also offer Royal Mail Tracked 24 and Tracked 48 delivery options at checkout for customers who would prefer a tracked service.
Wholesale & Bulk Orders
All wholesale and bulk orders include free delivery as standard. The most suitable delivery service will be selected based on the size and requirements of your order.
Worldwide Shipping
We also offer worldwide shipping for customers outside of the UK.
International orders are sent using a suitable courier service, such as UPS or DPD, depending on the destination and requirements of the order.
As international delivery costs and services vary depending on the destination, customers requiring European or worldwide shipping should contact us before placing their order so we can provide a delivery quote and arrange the most suitable service.
Please note that any applicable customs charges, import duties or local taxes are the responsibility of the customer.
Estimated Delivery
All delivery timeframes provided are estimated delivery times and are based on the delivery service selected.
Once an order has been dispatched, delivery is handled by the relevant postal or courier service and is outside of our control.
We cannot offer refunds or compensation solely because an order arrives after an estimated delivery date.
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us and we will be happy to investigate.
Urgent & Guaranteed Delivery
Need your order quickly? We can offer Royal Mail Special Delivery Guaranteed by 1pm as a paid delivery option at the customer's request.
Where your order is received and approved with sufficient time for us to process and dispatch it, we will arrange the selected Special Delivery service with Royal Mail.
Please note that once your order has been dispatched, delivery is the responsibility of Royal Mail. While we will always do our best to dispatch your order within the agreed timeframe, we cannot control delays or disruptions within the Royal Mail network.
The Royal Mail Special Delivery service and its guarantee are subject to Royal Mail's terms and conditions, posting deadlines, service availability and postcode restrictions.
If you require an urgent order, we strongly recommend contacting us before placing your order so we can confirm our production and dispatch timeframe and help you select the most suitable delivery option.
Returns & Refunds
As our edible products are custom-made and personalised, we are generally unable to accept returns or offer refunds simply because of a change of mind or a missed estimated delivery date.
If your order arrives damaged, incorrect or with a genuine printing fault, please contact us as soon as possible with photographs and details of the issue so we can investigate and arrange a suitable resolution where appropriate.
We always aim to produce and dispatch orders as quickly as possible and package them carefully to help ensure they arrive safely